This Privacy Policy explains how Star Club ("2Chat", "we", "us", or "our") collects, uses, shares, protects, retains, and deletes personal information when you use the 2Chat mobile application, website, voice rooms, chat, virtual gift, and related services (the "Service"). The Service is for users aged 18 and older only.
1. Information We Collect
- Account and profile information: nickname, avatar, gender, date of birth, user ID, language, country or region, sign-in method, and account status.
- Authentication information: your Google account identifier and email address when you sign in with Google; your account identifier and password when you use account-and-password sign-in; and the session tokens that keep you signed in. Passwords are transmitted over HTTPS and stored as salted, one-way bcrypt hashes, not as readable passwords.
- User content: profile photos, images, private and room chat messages (delivered through Tencent Cloud Chat and stored on our servers), room names and descriptions, voice-room activity such as joins and seat changes, and reports and evidence you submit to us.
- Real-time voice: voice rooms use your microphone. Audio is transmitted live through Agora to the other people in the room; we do not record voice-room audio. Camera or photo access is requested only when you choose to upload an avatar or image.
- Push notification token: the Firebase Cloud Messaging (FCM) token of your device, used only to deliver notifications.
- Purchase information: product ID, order ID, purchase token, transaction time, and delivery status for coins, gifts, or other virtual items purchased through Google Play Billing. We do not receive full payment-card details.
- Usage, device, and diagnostics: IP address, app version, device model, operating system, language, timestamps, room joins, gift sends, security logs, app-instance identifiers and app interaction events collected through Google Analytics for Firebase, and crash reports collected through Firebase Crashlytics.
- Region signals: the approximate country inferred from your IP address, and signals your device reports when you sign in, such as SIM and network country, time zone, and system language. We use them to apply regional availability rules, prevent fraud, and localize the Service. We do not collect precise or background location.
2. How We Use Information
We use information to create and secure accounts; provide voice rooms, chat, profiles, gifts, store, family, wallet, and other app features; process and deliver Google Play purchases; operate moderation and anti-abuse systems; investigate reports; prevent fraud and illegal activity; send service notifications; fix crashes; improve performance; comply with law; and enforce our Terms and Community Guidelines.
3. How We Share Information
We do not sell personal information. We share information only as needed to operate, protect, and improve the Service:
- With other users: your public profile, room activity, messages, gifts, and content may be visible to users you interact with.
- Service providers: Agora (real-time audio), Tencent Cloud Chat (instant messaging), Amazon Web Services (hosting, storage, and backups), Google Firebase (push notifications, app analytics, and crash reports), and OpenRouter (automated content moderation) process data for us under service obligations.
- Automated moderation: nicknames, profile photos, room names and descriptions, family names, and posts are sent to OpenRouter, which passes them to AI models that check them against our rules. Chat messages are checked only against a word list on our own servers and are not sent to OpenRouter. Reports you submit are reviewed by our team.
- Payment providers: Google Play Billing processes purchases under Google's terms. We receive only the purchase information needed to verify and deliver virtual items.
- Legal and safety: we may disclose information when required by law, to respond to valid legal requests, to protect users or the public, to investigate abuse, or to report child sexual abuse material or other serious safety issues to appropriate authorities.
- Business transfers: if the Service is involved in a merger, acquisition, financing, or asset transfer, information may be transferred subject to this Policy or equivalent protections.
4. Data Security
We use reasonable administrative, technical, and organizational safeguards, including HTTPS encryption in transit, access controls, logging, and review of sensitive operations. No system is completely secure, so users should also protect their account credentials and report suspicious activity.
5. Data Retention
We keep your account data while your account is active. When you delete your account, we immediately and permanently delete the account and its data from our database, including your profile, sign-in identifiers, messages, rooms, relationships, gifts, wallet balance, order history, devices, and references to uploaded files. Uploaded files are removed from object storage asynchronously, with retries if removal fails. We also erase your profile in Tencent Cloud Chat (nickname and profile photo); chat history kept by Tencent expires automatically under Tencent's retention period. Database backups that still contain it expire within 30 days. We keep only: a deletion receipt (request ID, times, and a one-way hash of your user ID, with no other personal information); reports other users filed about you, which stay with those users' reports; and logs of actions our staff took. Google Play, Firebase, Agora, and Tencent keep their own records under their policies.
6. Account and Data Deletion
You can delete your account in the app under Me › Settings › Account and security › Delete Account, or request deletion through our external deletion page at https://www.aswat1304.com/account-deletion. You can also email 2chat@aswat1304.com. The deletion takes effect immediately, is permanent and cannot be undone, as described in section 5.
7. Your Choices
You can update profile information in the app, revoke device permissions in Android settings, opt out of nonessential notifications, request access or correction where supported by law, and stop using the Service. Some features may not work without required permissions.
8. Children
2Chat is not designed for children and may be used only by people aged 18 or older. We do not knowingly collect personal information from anyone under 18. If we learn that an underage person has used the Service, we will remove the account and associated data where legally permitted.
9. International Processing
Your information may be processed in countries or regions outside where you live. When we transfer or process information internationally, we use safeguards appropriate to the nature of the data and applicable law.
10. Changes
We may update this Privacy Policy. We will post the updated version on this page and update the date above. Material changes may also be communicated in the app or by other reasonable means.
11. Contact
Privacy questions, data requests, and safety concerns can be sent to 2chat@aswat1304.com.
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